Privacy policy

Last Updated: March 12, 2026

Suay ("we," "us," or "our") operates this store and website, including all related information, content, features, tools, products, and services (collectively, the "Services"), to provide you with a personalized shopping experience. Suay is supported by Shopify, which enables us to provide the Services to you. This Privacy Policy explains how we collect, use, and share your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern with respect to the collection, processing, and sharing of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand that your information will be collected, used, and shared as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that reveals your identity or that of another individual, or that can reasonably be linked to you or someone else. Personal information does not include information collected anonymously or de-identified in a way that does not reveal your identity or cannot reasonably be linked to you. Depending on how you interact with the Services, where you reside, and to the extent permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from your personal information:

  • Contact Information: For example, your name, address, billing address, shipping address, phone number, and email address.

  • Financial Information: For example, credit card, debit card, and financial account numbers, payment card information, financial account details, transaction details, payment method, payment confirmation, and other payment details.

  • Account Information: For example, your username, password, security questions, preferences, and settings.

  • Transaction Information: For example, products you added to your cart, added to your wishlist, purchased, returned, exchanged, or cancelled, and your transaction history.

  • Communications with Us: For example, information you share in your communications with us when submitting a customer support request.

  • Device Information: For example, information about your device, browser, or network connection, IP address, and other unique identifiers.

  • Usage Information: For example, information about your interaction with the Services, such as when and how you interact with or navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you: For example, when you create an account, visit or use the Services, contact us, or otherwise provide your personal information to us;

  • Automatically through the Services: For example, through your device and the use of cookies and similar technologies when you use our products or services or visit our websites;

  • From our service providers: For example, when we receive assistance from service providers to provide certain technologies or when they collect or process your personal information on our behalf;

  • From our business partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use your personal information for the following purposes:

  • Providing, Personalizing, and Improving the Services: We use your personal information to fulfill our contract with you, process your payments, ship your orders, remember your preferences and products of interest, send notifications related to your account, process your purchases, returns, exchanges, or other transactions, create, maintain, and manage your account, arrange shipping, facilitate returns and exchanges, enable you to post reviews, and create a personalized shopping experience such as product recommendations based on your purchases. Using your personal information to better personalize and improve the Services is also included in this purpose.

  • Marketing and Advertising: We use your personal information for marketing and promotional purposes (for example, to send you marketing, advertising, and promotional communications via email, text message, or mail) and to show you online advertisements for products or services on the Services or other websites based on your previous purchases or items added to your cart and other activities on the Services.

  • Security and Fraud Prevention: We use your personal information to verify your account, provide a secure payment and shopping experience, detect, investigate, or prevent potential fraudulent, illegal, dangerous, or malicious activities, protect public safety, and ensure the security of our Services. When you choose to use the Services and create an account registration, you are responsible for the security of your account credentials. We strongly recommend that you do not share your username, password, or other access information with others.

  • Communicating with You: We use your personal information to provide you with customer support, respond quickly, provide effective services, and maintain our business relationship with you.

  • Legal Reasons: We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government agencies, to conduct or participate in legal discovery processes, to manage potential or existing litigation or other legal dispute processes, and to investigate or enforce potential violations of our terms or policies.

How We Share Your Personal Information

In certain circumstances, we may share your personal information with third parties for legitimate purposes subject to this Privacy Policy. Examples of these situations include:

  • Sharing information with Shopify, vendors, and other third parties who provide services on our behalf (e.g., information technology management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping services).

  • Sharing information with our business and marketing partners to provide you with marketing services and advertising. For example, we use Shopify to support personalized advertising with third-party services based on your online activities across different vendors and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have the right to request that your information not be shared for targeted advertising and marketing based on your online activities across different vendors and websites.

  • When you direct us, request us, or with your explicit consent, sharing certain information with third parties; for example, sharing information for product shipping or if you use social media widgets or login integrations.

  • Sharing information with our affiliates or among other entities within our corporate group.

  • In connection with business transactions such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, the rights of our users, or others.

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or under our control, you should review the privacy and security policies and other terms and conditions of those sites. We do not provide any warranty and accept no responsibility regarding the privacy or security of such sites, including the accuracy, completeness, or reliability of the information contained on these sites. Information you provide in public or semi-public areas, including information you share on third-party social media platforms, may also become visible to other users of the Services and/or users of those third-party platforms and may be available for use by us or third parties without limitation. The inclusion of such links in the Services does not imply any endorsement of the content of the linked platforms or their owners or operators, unless expressly stated otherwise in the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect any personal information from children under the legal age of majority in your jurisdiction. If you believe your child has provided us with personal information, you can contact us using the contact information provided below to request the deletion of such information. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" personal information of individuals under the age of 16 as defined by applicable laws.

Security and Retention of Your Information

Please note that no security measures are perfect or impenetrable, and it is not possible for us to guarantee "perfect security." Additionally, information you transmit to us may not be secure during the transmission process. Therefore, we recommend that you do not use insecure communication channels to send us sensitive or confidential information. How long your personal information will be stored depends on various factors, such as whether we need that information to maintain your account, provide the Services to you, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you reside, you may have all or some of the rights listed below regarding your personal information. However, these rights are not absolute and may apply in certain circumstances, and we may refuse your request where permitted by law.

  • Right to Access/Inform: You may have the right to request access to the personal information we hold about you.

  • Right to Erasure: You may have the right to request the deletion of the personal information we hold about you.

  • Right to Rectification: You may have the right to request the correction of your inaccurate personal information.

  • Right to Data Portability: You may have the right to receive a copy of the personal information we hold about you and, under certain conditions and subject to certain exceptions, request that this copy be transferred to a third party.

  • Management of Communication Preferences: We may send you promotional emails, and you can opt-out of these emails at any time by using the unsubscribe option in those emails. If you opt-out, we may continue to send you non-promotional emails, such as emails regarding your account or orders you have placed.

You can exercise these rights at the points specified in the Services or by contacting us via the contact information provided below. To learn more about how Shopify uses your personal information and other rights you may have, you can visit https://privacy.shopify.com/en. We will not discriminate against you for exercising these rights. We may need to verify your identity before processing your requests to the extent permitted or required under applicable laws. In accordance with applicable laws, you may designate an authorized agent to make a request on your behalf to exercise your rights. Before accepting such a request from an agent, we require them to provide proof of authority to act on your behalf, and you may need to verify your identity directly with us. We will respond to your request within a reasonable time in accordance with applicable laws.

Complaints

If you have a complaint about how your personal information is processed, please contact us via the contact information provided below. Depending on where you reside, you may have the right to appeal our decision or lodge a complaint with your local data protection authority by contacting us via the contact information provided below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide any notices required under applicable laws.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise a right you have, please email us at info@suaystore.com and contact us.